How Bruyère cut costs and increased care with Algonquin’s Lean program

For decades, the Bruyère team has remained dedicated to providing high quality and effective care to residents of the capital. Whether it is rehabilitation, complex care or care of the elderly, the team adheres to a set of rigorous protocols to ensure the well-being of its patients.

Trying to meet the constant demand for health services and the growing need for resources, the Bruyère team is committed Algonquin College corporate training (ACCT) to take a closer look at the hospital’s organizational structure in the hopes of spotting – and remedying – any inefficiencies.

Bruyère has embarked on a Lean project with ACCT – a program that helps teams minimize wasted time and resources, with the goal of creating more efficient and aligned work processes.

By taking Lean Green Belt training, staff learned how to improve patient satisfaction and outcomes of care while reducing costs.

Mark Donais, purchasing coordinator at Bruyère, launched the Lean project in 2018 to assess how the hospital’s linen distribution program could be improved.

Protocol dictates that all linens must be changed every time a patient leaves or changes rooms, resulting in expensive linen renewals and high energy consumption, says Donais.

“We wanted to see if there were any loopholes where we could stop using laundry, or use as much, without affecting patient care,” he says. “Without the Lean training made available to Bruyère, this project would not have seen the light of day.

Trigger a significant change

With the quality of care at the forefront, it has become increasingly important for Bruyère to prevent losses, unite several departments under one goal and adopt an improved supply chain management process.

With the support and guidance of licensed Lean Professionals at Algonquin College, Donais and his team were able to make substantial improvements to their system, exceeding the original goal of the project.

“The personalized Lean program we have developed is a great example of the value we bring to clients,” says Marilyn Currie, Senior Learning Consultant at ACCT. “We listen to their specific needs, identify an appropriate solution and provide high quality training that produces lasting results. “

Through the training and implementation of Lean, Bruyère achieved financial savings and reduced staff time spent on laundry services. The team was also able to acquire valuable skills that will help them spot inefficiencies in the future.

“The project was so important because it impacted the productivity of several departments in the hospital,” says Donais. “It affected our warehouse team, who do the orders, our housekeeping, who removes all the linen from the patient rooms, as well as our porters and clinical teams. I even noticed a difference in my own time saved.

Since Bruyère started working with Algonquin College Corporate Training in 2014, 100 hospital employees have completed Lean Green Belt training, arming them with project management skills, the ability to reduce bottlenecks , improve efficiency and implement rapid changes.

“Bruyère’s work with Algonquin continues,” says Donais, adding that the hospital has started another Lean project with the college this year. “The relationship is great, so we keep bringing them back. “

Algonquin College Corporate Training Lean programs can be offered as part of a larger personalized training solution or as a stand-alone program depending on your business needs.

ACCT offers different learning experiences:

  • Instructor-led sessions at your site or at the Algonquin College Vocational Learning Center at 700 Sussex
  • Virtual lessons led by an instructor
  • Independent online learning at your own pace (e-Learning)

For more information, contact Algonquin College Corporate Training at 613-727-7729 or or visit

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