E-Comm and Telus are investigating Thursday’s 911 outage – Kelowna News

Why did 911 go down?

UPDATE 12:21 pm

A spokesperson for Telus confirms they are investigating a 911 service disruption impacting residents in South and Central Okanagan Thursday.

“We are working closely with our partner E-Comm to investigate the root cause of yesterday’s disruption. Telus crews fully restored service shortly after 7 pm yesterday, and we can confirm the network remains stable,” says Liz Sauve Telus spokesperson.


ORIGINAL 11:43 a.m.

There is still no explanation as to why 911 service went down for four hours Thursday evening in the Central and South Okanagan.

E-Comm 911, the company responsible for providing the service to most of BC, said Friday they have launched a full-scale technical investigation.

“Appreciate you wanting to follow up and get more details into yesterday’s outage. E-Comm will be issuing an update once Telus has completed its investigation, but at this point we have no further information to share,” an E-Comm spokesperson told Castanet .

The spokesperson noted the system is now stable and callers in the impacted areas are able to dial 911 as they would normally.

In a news release from E-Comm 911 Thursday at around 4 pm, the company said a “service disruption” caused the 911 phone number to stop functioning. The service was restored sometime before 8 pm

The disruption comes after a similar outage in the Kelowna area on April 24. E-Comm told Castanet that outage occurred during a “planned evacuation exercise.”

Castanet has reached out to Telus for more details on the outage.

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